SMS Privacy Policy & Text Messaging Terms
Effective date: October 20, 2026
This policy explains how Dr. Susan Besman, Ph.D., LMFT (“we,” “us,” or “our”) collects, uses, and protects information when you opt in to receive text messages from us. It applies to all SMS and MMS messages sent from our practice phone number.
1. Information we collect
When you opt in, we collect your mobile phone number, your name if you provide it, the date and time of your consent, and the method you used to opt in (for example, a website form, a booking form, or texting a keyword). We also keep records of messages sent and received, including opt-out requests.
2. How we use your information
We use your mobile number only to send the messages you agreed to receive, which may include:
- Appointment confirmations, reminders, and scheduling updates
- Responses to questions you send us
- Program updates, event invitations, and occasional offers related to the REBUILD Method™, if you opted in to marketing messages
Text messages are not used for therapy or clinical care, and we will not send diagnoses, treatment details, or other sensitive health information by text.
3. We do not share or sell your mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. This excludes only the service providers we use to deliver messages (such as our text messaging platform and mobile carriers), who may process your number solely to send our messages.
4. Message frequency and costs
Message frequency varies. Appointment messages are sent as needed; marketing messages are typically no more than 4 per month. Message and data rates may apply depending on your mobile plan. Carriers are not liable for delayed or undelivered messages.
5. How to opt out or get help
You can stop receiving text messages at any time by replying STOP to any message. You will receive one final message confirming you have been unsubscribed. To rejoin, reply START.
For help, reply HELP to any message or email drsusan@drsusanbesman.com.
6. Consent
By providing your mobile number and checking the SMS consent box (or texting our keyword), you agree to receive text messages from Dr. Susan Besman at the number provided. Consent is not a condition of booking or purchasing any service.
7. Data security and retention
We use reasonable administrative, technical, and physical safeguards to protect your information. We keep consent and opt-out records for as long as required by law and delete your number from our messaging list when you opt out, except for the record of your opt-out.
8. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new effective date.
Contact us
Dr. Susan Besman, Ph.D., LMFT
Email: drsusan@drsusanbesman.com
Phone: (561) 445-4787
Website: www.drsusanbesman.com